[Hiring] People Operations Specialist @KASA

KASA; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a detail-oriented People Operations Specialist to enhance HR processes and improve employee experiences. This remote role focuses on streamlining operations, managing HR systems, and contributing to projects that foster a positive workplace culture. You will be instrumental in ensuring compliance, supporting onboarding, and maintaining data integrity while leveraging technology to optimize HR functions. Join a dynamic team committed to creating a supportive environment that prioritizes both employee satisfaction and operational excellence.

Benefits

Remote Work Flexibility

Competitive Salary

Wi-Fi Stipend

Home Office Stipend

Qualifications

• 2-4 years of experience in HR operations or similar roles.
• Strong knowledge of HR systems and excellent organizational skills.

Responsibilities

• Support HR processes across the employee lifecycle including onboarding and compliance.
• Maintain employee data integrity and generate HR metrics reports.

Skills

Project Management

Change Management

Communication

Data Analysis

Operational Precision

Prioritization

Growth Mindset

Results Orientation

Education

Bachelor's Degree in HR or related field

2-4 years in HR operations

Tools

ADP

Excel

Google Sheets

Notion

Job description

May 01, 2025 - KASA is hiring a remote People Operations Specialist. Salary: competitive salary. Location: Philippines.

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Purpose of the People Operations Specialist position

Location: Remote – Based in the Philippines

We are seeking a detail-oriented and proactive People Operations Specialist to join our People Operations team. This role is essential in ensuring the smooth and efficient delivery of HR processes across the employee lifecycle—from onboarding and compliance to HRIS management and off-boarding. You will support the day-to-day operations of HR systems, maintain employee data integrity, and contribute to key initiatives that improve the employee experience and HR service delivery.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Your Impact

1. Contribute to people operations process improvement projects and initiatives. Execute deliverables across multiple projects simultaneously including gathering research, documenting standard operating procedures and workflows, incorporating edits to documents based on feedback, and preparing presentations or documents.
2. Create a hospitality-like experience for all Kasa team members: Coordinate support tickets and Slack inquiries from Kasa team members to ensure responses within SLAs for HRIS, benefits, perks, compensation, payroll, and recruiting. Coordinate and host orientation for new team members to ensure they feel welcomed and prepared.
3. Administer HR Processes. Support internal employee events and external candidate events including onboarding, off-boarding, transfers, promotions, and employee changes.
4. Manage IT and TechOps onboarding/off-boarding processes. Ensure proper system access, hardware distribution, and security protocols during employee onboarding and off-boarding.
5. Organize and update content within our internal wiki. Use Notion to organize and verify content for all team members. Consult on teamspace setup and workflow automation as needed.
6. Maintain system administration for people operations technology stack. Assist with access provisioning, feature and API configurations, and manage relationships with customer success managers to leverage our third-party tools including Lattice, ADP, Benepass, and Greenhouse.
7. Generate reports on headcount, turnover, and other HR metrics to support decision-making.
8. Complete tasks ensuring compliance with labor regulations. Ensure training requirements such as anti-harassment and human trafficking are completed per laws.

Required Attributes

• Project Management Guru: Applies project management practices to initiatives-based deliverables across multiple projects with moderate to medium complexity.
• Change Agent: Supports change management efforts including communication plans and training development.
• Unparalleled Communication: Contributes to productive conversations, considers multiple perspectives, and communicates with empathy. Able to explain programs, initiatives, metrics, and policies clearly.
• Data-Driven Decisions: Accesses and interprets performance metrics and OKRs to inform actions. Analyzes data to make informed decisions.
• Leads Through Influence: Builds relationships and influences through competence and collaboration, aligning efforts with organizational goals.
• Operational Precision: Follows established processes with at least 95% accuracy, understands People processes and tools, and identifies improvement areas.
• Prioritization Genius: Balances goals and adapts quickly to scope changes, applying project management practices across multiple projects.
• Growth Mindset: Seeks feedback and continuous learning, fostering a culture of improvement.
• Results Enabler: Fully leverages systems and tools to maximize results, including system administration of at least one technology tool.

Desired Qualifications

• 2–4 years in HR operations, coordination, or similar HR admin roles.
• Strong knowledge of HR systems (e.g., ADP), Excel/Google Sheets, and Notion (a plus).
• Excellent organizational skills and attention to detail.
• Ability to handle confidential information with integrity.
• Strong communication and interpersonal skills with a customer-service mindset.

Benefits

• Remote Work: Flexibility to work from anywhere, with most of the team remote.

• Competitive Salary: Market-rate total compensation plus additional earning opportunities.

• Other Perks: Wi-Fi stipend, home office stipend, and more for qualifying roles.