People Operations - Global Operations Specialist

Apple Inc.; Austin (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a Global Operations Specialist to enhance the employee experience through expert support and data management. This dynamic role involves collaborating with cross-functional teams, optimizing global processes, and ensuring compliance with work authorization regulations. The ideal candidate will have extensive experience in Human Resources, exceptional attention to detail, and strong problem-solving skills. Join a forward-thinking organization that values diversity and inclusion, where your contributions will directly impact the operational excellence and employee satisfaction across the globe.

Qualifications

• 5+ years in HR with experience in Policies, Recruiting, and Compensation.
• Ability to manage multiple tasks and maintain high compliance standards.

Responsibilities

• Manage work authorization cases and ensure compliance with regulations.
• Conduct audits and generate reports to maintain quality control.

Skills

Human Resources

Attention to Detail

Interpersonal Skills

Problem Solving

Time Management

Communication Skills

Tools

Workday

SilkRoad

ServiceNow

Job description

People Operations - Global Operations Specialist

Austin, Texas, United States Corporate Functions

Description

We directly impact the employee experience every day providing expert, connected support to all Apple employees around the world! We are a dynamic team responsible for data and records management of multiple countries across the globe. Your knowledge, insight, and expertise will help power us forward in supporting Workday business processes and sophisticated transactions, partnering with and balancing stakeholders. You are essential in helping us achieve operational excellence while focusing on a world-class employee experience!

Responsibilities may include:

1. Point of escalation for the day-to-day work authorization cases completed by vendors and partners to ensure delivery service to Apple’s exacting standards.
2. Consult on right to work/work authorization processes, leading optimization and harmonization across the globe.
3. Strong partner with cross collaboration within the People Operations organization; to ensure team readiness for the implementation of global program offerings in alignment with key events throughout the year.
4. Conduct audits, generate comprehensive reports, and implement quality control measures to ensure compliance with right-to-work and work authorization regulations.
5. Leaning in to systems and tools testing, and business requirements, using this knowledge to drive a streamlined, automated approach to People Operations execution of work.
6. Focus on knowledgeable management systems, providing support to optimize and harmonize global processes.
7. Complete audits and quality checks on work authorization cases and work authorization data in HRIS.
8. Partner with Enablement & Readiness to ensure team readiness for the implementation of global program offerings in alignment with key events throughout the year.
9. Lead engagement with internal support partners and key stakeholder teams to ensure our knowledge management systems are current and effective.
10. Work closely in a team environment with the ability to partner with diverse teams and across multiple Apple locations.
11. Participating as a tester, gathering system and business requirements, and educating the People Operations Team on new ways of working.
12. Provide regular analysis of regional People Operations activities within the team and across other business partners.
13. Review web-based content for accuracy with responsibility for submitting updates and influencing improvements.
14. Establish and maintain meaningful relationships with global team and key cross-functional collaborators internally.
15. Lead and coordinate business reviews with global program owners while aligning on commitments to follow-up actions.
16. Embracing a variety of internal and external software applications with the ability to learn new tools quickly.
17. Aligning business needs and regulatory requirements to manage employee data and documents.

Minimum Qualifications

• 5+ years proven experience in Human Resources working across multiple services such as Policies, Recruiting, Compensation, Immigration etc.
• Ability to work independently, complete multiple tasks simultaneously, and cut through ambiguity.
• Unrivaled attention to detail and consistent delivery of the highest quality of work.
• Strong interpersonal skills.
• Skilled at effectively managing and prioritizing escalations/ business critical situations to efficiently troubleshoot and recommend proper resolution.
• Ability to maintain the highest regulatory and compliance standards in handling employee records.
• Exceptional problem solving, time management, priority setting, and organizational skills.
• Ability to approach problems flexibly and provide recommended solutions.
• Demonstrable track record of driving process improvements and an insatiable desire to provide outstanding customer service.
• Excellent written and verbal communication skills, ability to exercise tact and discretion.

Preferred Qualifications

• Expertise in U.S. work authorizations (Form I-9) and preferred knowledge of Americas (US, Canada, Mexico, Colombia, Brazil) immigration policies.
• Experience with global immigration requirements and right to work policies in EMEA/APAC countries.
• Experience with SilkRoad, Workday, ServiceNow or other similar technology.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.