People Operations Generalist — Hybrid (SF/NYC)

Notion; San Francisco (CA); Hybrid; USD 111,000 - 124,000; Full time

Benefits offered by this job

Competitive cash compensation

Equity

Benefits

Job summary

Notion is seeking a People Operations Generalist to provide thoughtful operational support across People programs and processes, owning critical touchpoints from offer through growth. You’ll manage work intake, data accuracy, and handoffs to ensure a smooth employee experience.

Based in either San Francisco or New York City, you’ll collaborate with HRIS, benefits, global mobility, Payroll, Recruiting, and legal teams to keep processes moving and employee questions resolved with clarity and care.

Qualifications

• 2+ years in People Operations, benefits administration, global mobility coordination, or a related service-operations role.
• Workday proficiency required, with hands-on experience managing employee data, processing employee lifecycle changes, and generating reports to support team.
• Experience managing and resolving employee inquiries through a case-tracking system or ticketing queue using platforms such as Zendesk, ServiceNow, or other systems.
• Experience creating or improving SOPs through documentation and operational reports.
• Confidence managing repeatable workflows independently, prioritizing competing requests, following through on details, and learning new workstreams as priorities change.
• Strong service orientation and clear, empathetic written communication, with strong triage and prioritization skills.
• Comfort working with data: maintaining data accuracy, building simple metrics, and communicating findings clearly.
• Excellent attention to detail and ability to handle sensitive employee data with discretion.
• Ability to coordinate across employees, vendors, counsel, and internal partners.
• A process-improvement mindset: you notice patterns and look for ways to make support more accurate and easier to navigate.

Responsibilities

• Process HRIS and employee-lifecycle transactions and maintain clean People data.
• Act as Tier 1 Support for employees; triage and resolve questions via ticketing system.
• Coordinate routine benefits transactions and employee updates; support compliance workflows; liaise with providers, HRIS, and Payroll.
• Initiate and track immigration and relocation cases; coordinate with employees, People Partners, Recruiting, and legal counsel.
• Resolve routine cases using documented guidance and route exceptions to specialists or approvers.
• Partner with cross-functional teams including Global Mobility, Recruiting, Legal, Finance, and IT on People Operations.
• Maintain compliance - SOC2, employee files, audits, etc.
• Support ad-hoc projects to improve processes and employee experience.

Skills

2+ years in People Operations

Workday proficiency

Zendesk experience

ServiceNow experience

SOP development

Independent workflow management

Customer service orientation

Data accuracy and reporting

Cross-functional collaboration

Process-improvement mindset

Tools

Workday

Zendesk

ServiceNow

Job description

Notion is seeking a People Operations Generalist to provide thoughtful operational support across People programs and processes, owning critical touchpoints from offer through growth. You’ll manage work intake, data accuracy, and handoffs to ensure a smooth employee experience.

Based in either San Francisco or New York City, you’ll collaborate with HRIS, benefits, global mobility, Payroll, Recruiting, and legal teams to keep processes moving and employee questions resolved with clarity and care.