People Operations Associate — HR Helpdesk & Process Improvement

Ro; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible PTO

Parental leave

Wellbeing reimbursements

Job summary

Ro is a direct-to-patient healthcare company delivering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. This role supports day-to-day People Operations, serving as the first point of contact for employees and handling HR inquiries with care, while ensuring data accuracy in UKG.

You will interpret People policies, escalate sensitive matters with context to People Partners, and continually improve processes, SOPs, and leverage AI tools to boost

Qualifications

• Support day-to-day People Operations and serve as first point of contact for employees.
• Manage service desk tickets and resolve HR questions with accuracy and care.

Responsibilities

• Process employee lifecycle changes in UKG and run data audits to ensure record accuracy.
• Interpret People policies and escalate sensitive matters to People Partners with full context.
• Improve processes, maintain SOPs, and leverage AI tools to boost efficiency.

Skills

People operations

Customer/employee support

Data audits

Process improvement

AI tools usage

Tools

UKG HRIS

Job description

Ro is a direct-to-patient healthcare company delivering nationwide telehealth, labs, and pharmacy services through a vertically integrated platform. This role supports day-to-day People Operations, serving as the first point of contact for employees and handling HR inquiries with care, while ensuring data accuracy in UKG.

You will interpret People policies, escalate sensitive matters with context to People Partners, and continually improve processes, SOPs, and leverage AI tools to boost