Remote HR Associate - Growth & Training

People-Processes-1; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

13th-month pay

Health insurance

Paid training

Pay raises and promotion opportunities

Work from home

Company events and a Christmas gift

Job summary

People Processes is hiring for a remote role serving U.S. employers and their employees. You will answer calls and tickets, gather facts, open tickets, and provide callbacks as needed, while staying responsive and engaging callers.

You will learn client-specific processes and strive to close tickets accurately and on time, collaborating with your pod to improve workflows. Ideal candidates have a Bachelor's degree and 3+ years in BPO customer service on U.S.

Qualifications

• Bachelor's degree required.
• At least 3 years of BPO customer service on a U.S. voice account or U.S. hybrid with calls.
• Strong problem-solving skills and a customer-first mindset.
• Clear, confident, professional communication on calls and in writing.
• High-speed, stable internet with backup power.
• A quiet, peaceful place to work.

Responsibilities

• Answer calls and tickets from U.S. employers and their employees.
• Gather facts, open a ticket, and provide a callback time for bigger issues.
• Stay responsive and answer every call, message, and ticket promptly.
• Keep callers engaged and avoid silent holds.
• Close tickets and projects on time and learn client-specific preferences.
• Share learnings with your pod and suggest improvements.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Time management

Adaptability

Education

Bachelor's degree (4-year)

Job description

People Processes is hiring for a remote role serving U.S. employers and their employees. You will answer calls and tickets, gather facts, open tickets, and provide callbacks as needed, while staying responsive and engaging callers.

You will learn client-specific processes and strive to close tickets accurately and on time, collaborating with your pod to improve workflows. Ideal candidates have a Bachelor's degree and 3+ years in BPO customer service on U.S.