Associate, People Operations

OpenKrill; United States; Remote; USD 33,000 - 55,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

Flexible PTO

Wellbeing & Growth reimbursements

Parental leave & Fertility benefits

Pet insurance

Job summary

Ro is a direct-to-patient healthcare company delivering end-to-end care nationwide. We are seeking an Associate, People Operations to manage the People Service Desk, support HR data accuracy in UKG, and drive process improvements across People Operations.

In this role you’ll collaborate with People Partners, Payroll, IT, and cross-functional teams to resolve employee questions, maintain HR records, and enhance the employee experience.

Qualifications

• 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.
• A high sense of ownership and accountability; organized, reliable, proactive.
• Excellent written and verbal communication skills; ability to craft clear, friendly messages.
• Experience using Google Suite, Slack, ticketing systems, and HRIS like UKG Pro or Workday.
• Ability to manage time and priorities in a fast-paced environment.
• Collaborative spirit and willingness to pitch in where needed.
• Passion for creating great experiences for others.

Responsibilities

• Manage People Service Desk tickets and Slack questions on onboarding, policies, benefits, PTO, employment verification, and HR systems.
• Interpret and apply People policies with accuracy; work with People Partners and Payroll.
• Escalate sensitive/complex matters with full context.
• Identify trends and recommend improvements to procedures and knowledge resources.

Skills

1–2 years experience in HR

strong written and verbal comms

Google Suite

Slack

HRIS experience (UKG Pro/Workday)

attention to detail

ownership and accountability

Tools

UKG Pro

Workday

Job description

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents-earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

We are looking for an Associate, People Operations to join our team. This role sits at the center of People service delivery: you'll help manage the day-to-day operations of our People Service Desk, serve as a first point of contact for Ro'ers, and ensure employee requests are handled accurately, efficiently, and with care.

This is a great opportunity for someone who is detail-oriented, organized, and enjoys solving problems and helping others. You'll work closely with People Partners, Payroll, IT, and other cross-functional teams to resolve employee questions, maintain accurate HR records, and support a positive employee experience.

What You’ll Do:

People Service Desk

• Respond to and manage People Service Desk tickets and Slack questions from employees and managers on onboarding, policies, benefits, PTO, employment verification, and HR systems, using SOPs and the knowledge base.
• Interpret and apply People policies (PTO, leave, benefits, pay practices) to answer employee and manager questions accurately and consistently, working closely with People Partners and Payroll.
• Escalate sensitive or complex matters (accommodations, employee relations, compensation, anything outside established policy or precedent) to the right People Partner or specialist, with full context.
• Notice recurring questions and trends, and recommend practical fixes such as workflow improvements, new knowledge articles, or submission form changes to improve efficiency and reduce repeat requests.

HRIS & Data Accuracy

• Process employee lifecycle changes in UKG including new hires, manager and location changes, terminations, and other employee record updates, following established procedures.
• Run data audits, support employment verification requests, and and help ensure employee records are accurate, complete, and handled confidentially.

Process Improvement & Documentation

• Maintain and update People Service Desk resources, SOPs, knowledge base articles, checklists, and templates to support consistent and efficient service delivery.
• Track recurring service desk issues and help identify opportunities to streamline processes, improve self-service resources, and reduce manual work.
• Use approved AI and automation tools to work efficiently, verifying outputs and protecting sensitive data.

People Operations Support

• Provide backup support for new hire onboarding and other People Operations processes as needed, helping ensure a smooth employee experience and continuity of support.

What You’ll Bring to the Team:

• 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles that require project and stakeholder management.
• A high sense of ownership and accountability. You're known for being organized, reliable, and proactive.
• Excellent written and verbal communication skills, with a knack for creating clear, friendly, and timely messages.
• Experience using tools like Google Suite, Slack, ticketing systems, and (bonus!) an HRIS like UKG Pro or Workday.
• Ability to manage time and priorities in a fast-paced, deadline-driven environment.
• A collaborative spirit and a willingness to pitch in wherever needed.
• A passion for creating great experiences for others.

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancingVirtual resources for mindfulness, counseling, and fitness

The target hourly rate for this position ranges from $32 to $40, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job‑related knowledge, skills and experience. These considerations may cause your compensation to vary

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri‑state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri‑state area, you will be able to join in‑person collaborations throughout the year (i.e., during team on‑sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [e-mail].

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