People-First Store Leader | Grow Teams & Customer Experience

Carters Inc.; Carmel (IN); Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental/vision benefits

30% employee discount

Paid time off & holidays

Parental leave & adoption assistance

Zusammenfassung

Carter’s is seeking a Store Manager who will lead a team in delivering exceptional customer experiences and driving store performance. You will coach and develop your staff, manage merchandising and operations, and ensure payroll and budgets are aligned with company goals.

The role requires proactive leadership to foster an inclusive, high-performing environment and to advance the careers of your team. You’ll partner with leadership to execute the brand’s initiatives, support loyalty programs,

Qualifikationen

• Minimum of 3 years of retail or related management experience leading direct reports.
• Strong leadership, coaching and mentoring skills.
• Excellent communication and customer service orientation.

Aufgaben

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Lead the Leader on Duty program to create a genuine customer focus on the sales floor and ensure store operations.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty by coaching the team on loyalty programs benefits.
• Execute merchandising and operations directions; manage payroll and budgets.
• Understand KPIs and identify behaviors to drive results.
• Lead an omnichannel experience with trained teams across tools and channels.
• Reduce loss through consistent customer service, education, and operational controls.

Kenntnisse

Leadership

Customer service

Team development

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

Carter’s is seeking a Store Manager who will lead a team in delivering exceptional customer experiences and driving store performance. You will coach and develop your staff, manage merchandising and operations, and ensure payroll and budgets are aligned with company goals.

The role requires proactive leadership to foster an inclusive, high-performing environment and to advance the careers of your team. You’ll partner with leadership to execute the brand’s initiatives, support loyalty programs,