People-First Shift Leader: Grow, Coach & Delight Guests

burgerking; Lawrence (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund for staff

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King in Lawrence, MA is seeking a Restaurant Supervisor to help lead daily operations and develop the team. You will coach staff, ensure guest satisfaction, and maintain quality standards across service, cleanliness, and inventory.

This role emphasizes training, cost control, and meeting financial goals. The position requires 1–2 years of supervisory experience, a high school diploma or equivalent, and availability for all shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1–2 years supervisory experience.
• Excellent guest service skills expected.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in line with Burger King standards.
• Ability to keep employees motivated, resolve conflicts and make tough decisions.
• Must be available to work all shifts including weekends and holidays.

Responsibilities

• Develop servant leaders and put people and the restaurant first.
• Create memorable guest experiences and ensure service excellence.
• Balance staff development with achieving financial goals.
• Welcome new team members and train them for their roles.
• Lead team huddles to inform and motivate the team.
• Provide ongoing training and coaching to team members.
• Build shift supervisors’ capabilities and prepare for advancement.
• Thank the team and celebrate successes.
• Coach brand service behaviors and provide feedback.
• Monitor speed of service to meet guest expectations.
• Keep the restaurant welcoming and clean.
• Ensure product quality and operational standards are met.
• Partner with GM to improve guest metrics and action plans.
• Review sales and scheduling to maintain QSC standards.
• Ensure accuracy of daily numbers, cash handling, and HACCP logs.
• Review inventory to optimize orders and costs.
• Evaluate and implement cost controls.
• Monitor staffing levels and shift planning; onboard new hires.
• Address employee needs and conduct Operational Assessments.

Skills

People leadership

Guest service

Communication

Team training

Conflict resolution

Education

High school diploma or equivalent

Job description

Burger King in Lawrence, MA is seeking a Restaurant Supervisor to help lead daily operations and develop the team. You will coach staff, ensure guest satisfaction, and maintain quality standards across service, cleanliness, and inventory.

This role emphasizes training, cost control, and meeting financial goals. The position requires 1–2 years of supervisory experience, a high school diploma or equivalent, and availability for all shifts including weekends and holidays.