Growth-Focused Restaurant Team Leader

burgerking; Lowell (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Scholarship Fund Program (BK)

Emergency fund for employees

Discount program on various goods

Provider finder/cost estimation tool

Wellness program with reward points

Pregnancy planning tool

Job summary

Burger King in Lowell, MA is seeking a dedicated shift supervisor to lead restaurant operations. You will guide team members, ensure service quality, and drive guest satisfaction in a fast-paced setting.

The role emphasizes training, coaching, and maintaining high standards of cleanliness and efficiency. Ideal candidates have 1-2 years of supervisory experience, strong guest service skills, and the ability to work flexible shifts, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• 1-2 years supervisory experience preferred.
• Excellent guest service skills.
• Ability to work in a fast-paced environment.
• Effective communication with guests and team members.
• Ability to resolve issues in line with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first—not yourself.
• Create Memorable Experiences—creates a service experience so good guests can’t wait to return to Burger King.
• Administration—maintains balance between high-quality employee and guest experience and financial goals.
• Welcomes new team members and provides them with the training needed to do their job.
• Leads inspiring team huddles that motivate and inform the team.
• Ensures team members receive ongoing training and coaching.
• Builds the capability of the shift supervisors and prepares them for their next level.
• Consistently thanks the team and celebrates success.
• Actively coaches brand service behaviors—train, observe, provide feedback and celebrate.
• Monitors speed of service to ensure delivery of guest expectations.
• Ensures the restaurant is welcoming and clean.
• Ensures product quality and operations standards are consistently delivered.
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics.
• Reviews sales and scheduling to ensure QSC will be met.
• Ensures accuracy of daily numbers, cash handling and HACCP Logs.
• Reviews inventory efficiencies to create product orders.
• Evaluates and implements cost controls.
• Monitors people charts and production planning and makes necessary adjustments.
• Creates and monitors schedule and manages new team members onboarding.

Skills

Personable

Results-oriented

Self-starter

Team leadership

Guest service skills

Education

High school diploma or equivalent

1-2 years supervisory experience

Job description

Burger King in Lowell, MA is seeking a dedicated shift supervisor to lead restaurant operations. You will guide team members, ensure service quality, and drive guest satisfaction in a fast-paced setting.

The role emphasizes training, coaching, and maintaining high standards of cleanliness and efficiency. Ideal candidates have 1-2 years of supervisory experience, strong guest service skills, and the ability to work flexible shifts, including weekends and holidays.