People-First Retail Lead: Store Ops & Guest Experience

URBN Urban Outfitters, Inc.; Newton (MA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

PTO

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Newton, MA is seeking an Assistant Department Manager to support service, selling and operations and to foster an engaging store environment aligned with brand initiatives.

You will lead the salesfloor, assist with recruiting/onboarding, coordinate events, and help with opening/closing, shipments and payroll planning to drive the brand's objectives. A successful candidate will have 1+ years of retail leadership experience, be flexible for nights, weekends, and

Qualifications

• Anthro brand affinity is a plus.
• 1+ years of retail leadership experience.
• Ability to work flexible hours including nights, weekends, holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Promotes a positive, inclusive store environment aligned with SPARKED values.
• Leads the salesfloor to prioritize customer experience and store objectives.
• Supports recruiting, onboarding, and building a diverse, engaged team.
• Champions employee development and team-building activities.
• Manages opening/closing procedures and keeps store standards.
• Coordinates shipments, omni fulfillment, and visual standards.
• Provides feedback to leadership to improve scheduling and payroll.
• Communicates with leadership to share customer and staff insights.

Skills

Anthro brand fan

Retail leadership

Team player

Customer service

Job description

URBN Urban Outfitters, Inc. in Newton, MA is seeking an Assistant Department Manager to support service, selling and operations and to foster an engaging store environment aligned with brand initiatives.

You will lead the salesfloor, assist with recruiting/onboarding, coordinate events, and help with opening/closing, shipments and payroll planning to drive the brand's objectives. A successful candidate will have 1+ years of retail leadership experience, be flexible for nights, weekends, and