Brand-Driven Retail Lead - Guest Experience & Team Growth

URBN Urban Outfitters, Inc.; Windsor (CT); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking an Assistant Department Manager in Windsor, CT to support service, selling, and operations for an engaging store environment. You will foster a community among the team and ensure brand initiatives are understood and implemented.

The role emphasizes leadership on the salesfloor, recruiting and onboarding, and collaboration with partners to maintain standards, stock, and events that drive brand engagement with the local community.

Qualifications

• Anthro brand fan.
• 1+ years of retail leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued.
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community.
• Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Checks in with leadership to maintain communication and teamwork on completing store objectives.
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager.

Skills

Anthro brand fan

Retail leadership

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking an Assistant Department Manager in Windsor, CT to support service, selling, and operations for an engaging store environment. You will foster a community among the team and ensure brand initiatives are understood and implemented.

The role emphasizes leadership on the salesfloor, recruiting and onboarding, and collaboration with partners to maintain standards, stock, and events that drive brand engagement with the local community.