Store Experience Lead – Assistant Manager

URBN Urban Outfitters, Inc.; Burlington (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. Burlington location is seeking an Assistant Manager to support service experiences, visual processes, and daily store operations at 75 Middlesex Turnpike, Burlington, MA 01803.

You will help drive a customer-focused environment, lead a team, and ensure an engaging, on-brand shopping experience across in-store and curbside options. This role emphasizes growth, development, and delivering financial results through strong merchant skills.

Qualifications

• 2+ years store leadership experience.
• Strong merchant skills with a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions.
• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer.
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up).
• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
• Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability.
• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth.
• Supports the store management team by participating in daily opening/closing office procedures and other operational tasks.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters' visual and display standards; ensures omni channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives.
• Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team.
• Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager.
• Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team.

Skills

Store leadership

Merchant skills

Talent development

Flexible hours

Growth mindset

Brand passion

Job description

URBN Urban Outfitters, Inc. Burlington location is seeking an Assistant Manager to support service experiences, visual processes, and daily store operations at 75 Middlesex Turnpike, Burlington, MA 01803.

You will help drive a customer-focused environment, lead a team, and ensure an engaging, on-brand shopping experience across in-store and curbside options. This role emphasizes growth, development, and delivering financial results through strong merchant skills.