People-First Restaurant Operations Leader

shakeshack; Chapel Hill (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Performance bonuses

Meal Discounts

401k Plan with Company Match

Paid Time Off

Parental Leave

Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Eligibility criteria applies

Job summary

Shake Shack in Chapel Hill, NC is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold our hospitality standards.

You will train and motivate team members, monitor safety and sanitation, and develop local community engagement. This on-site role offers growth opportunities within a fast-growing brand.

Experience in high-volume restaurant management and a desire to coach others are essential.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Leadership

Coaching

Team management

Customer service

Job description

Shake Shack in Chapel Hill, NC is seeking a Restaurant Manager to lead daily operations, ensure guest satisfaction, and uphold our hospitality standards.

You will train and motivate team members, monitor safety and sanitation, and develop local community engagement. This on-site role offers growth opportunities within a fast-growing brand.

Experience in high-volume restaurant management and a desire to coach others are essential.