Guest Experience & Restaurant Ops Lead

shakeshack; Morrisville (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Insurance

401k

Paid time off

Parental leave

Employee assistance program

Commuter benefits

Job summary

Shake Shack in Morrisville, NC, is seeking an experienced Restaurant Manager to lead daily operations, deliver outstanding guest service, and coach a diverse team to standards of hospitality.

You will help optimize performance, ensure food safety and sanitation, and promote the brand within the local community through events. Benefits include weekly pay, insurance options, 401k matching, paid time off, and opportunities for growth.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant operations

Team leadership

Coaching

Financial awareness

Safety compliance

Job description

Shake Shack in Morrisville, NC, is seeking an experienced Restaurant Manager to lead daily operations, deliver outstanding guest service, and coach a diverse team to standards of hospitality.

You will help optimize performance, ensure food safety and sanitation, and promote the brand within the local community through events. Benefits include weekly pay, insurance options, 401k matching, paid time off, and opportunities for growth.