Restaurant Ops Manager - Fast-Paced & People-First

Shake Shack; Wrentham (MA); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Health insurance

Life & disability insurance

401k with match

Paid time off

Parental leave

Employee assistance

Commuter benefits

Flexible spending accounts

Growth opportunities

Job summary

Shake Shack in the United States is seeking a Restaurant Manager to oversee daily operations and deliver exceptional guest experiences. You will train staff across all Shack operations, coach for excellence, and drive brand presence in the local community through events and initiatives.

The role requires 2-3 years of high-volume restaurant leadership, strong operations knowledge, and a solid understanding of cost control and staffing.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant management

Team leadership

Operations knowledge

Financial literacy

Food safety

Job description

Shake Shack in the United States is seeking a Restaurant Manager to oversee daily operations and deliver exceptional guest experiences. You will train staff across all Shack operations, coach for excellence, and drive brand presence in the local community through events and initiatives.

The role requires 2-3 years of high-volume restaurant leadership, strong operations knowledge, and a solid understanding of cost control and staffing.