People-First Restaurant Manager: Lead Teams & Service

Shake Shack; Wrentham (MA); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401k match

Paid time off

Parental leave

Growth opportunities

Job summary

Shake Shack is seeking a Restaurant Manager in the United States with 2-3 years of management experience in high-volume settings. The role emphasizes leadership, coaching, and delivering top-tier guest service while maintaining safety and sanitation standards.

You will train staff, manage daily operations, and drive brand growth in the local community through events and word-of-mouth. This is a full-time role focused on hospitality excellence and team development.

Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of the Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant management

Team training

Guest service

Coaching

Safety compliance

Job description

Shake Shack is seeking a Restaurant Manager in the United States with 2-3 years of management experience in high-volume settings. The role emphasizes leadership, coaching, and delivering top-tier guest service while maintaining safety and sanitation standards.

You will train staff, manage daily operations, and drive brand growth in the local community through events and word-of-mouth. This is a full-time role focused on hospitality excellence and team development.