People-First General Manager - Hospitality Leader

Shake Shack; Ann Arbor (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay and performance bonuses

Meal discounts

401k with company match

Paid time off

Parental leave

Health insurance

Employee assistance program

Job summary

Shake Shack in the United States is seeking a Restaurant General Manager to lead and develop the team, drive profitability, and uphold hospitality excellence. You will manage operations, inventories, safety standards, payroll, and scheduling while promoting local community engagement and brand growth.

Join a fast-paced environment that emphasizes learning, mentorship, and growth opportunities, with competitive pay, benefits, and a team‑driven culture focused on Stand For Something Good.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast‑paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling
• Promote the brand in the local community through word‑of‑mouth and restaurant events

Skills

Team leadership

People development

Coaching

Hospitality focus

Operations knowledge

Budget management

Payroll & scheduling

Communication

Job description

Shake Shack in the United States is seeking a Restaurant General Manager to lead and develop the team, drive profitability, and uphold hospitality excellence. You will manage operations, inventories, safety standards, payroll, and scheduling while promoting local community engagement and brand growth.

Join a fast-paced environment that emphasizes learning, mentorship, and growth opportunities, with competitive pay, benefits, and a team‑driven culture focused on Stand For Something Good.