Customer Service Specialist — Fast-Paced Auto Collision Support

Crash Champions; Newcastle (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a detail-oriented office associate to greet customers, answer calls and manage daily clerical tasks at one of our busy collision repair centers. You will support General Managers and Service Advisors while ensuring a professional first impression and smooth operations.

This role emphasizes strong communication, multitasking, and timely handling of accounts payable/receivable and data entry into our accounting systems.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to handle high volumes of calls and emails daily.
• Attentiveness and patience.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-in traffic, and correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems.
• Balance month-end statements.

Skills

Customer service

Analytical thinking

Multitasking

Call handling

Attention to detail

Tools

Accounting software

Excel

Spreadsheet software

Job description

Crash Champions is seeking a detail-oriented office associate to greet customers, answer calls and manage daily clerical tasks at one of our busy collision repair centers. You will support General Managers and Service Advisors while ensuring a professional first impression and smooth operations.

This role emphasizes strong communication, multitasking, and timely handling of accounts payable/receivable and data entry into our accounting systems.