People-First Customer Experience Pro (In-Office)

MidSouth Crawl Space Solutions; Jackson (MS); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Pay raise after 90 days

Booking incentive

Health benefits

Paid time off

Paid holidays

Growth opportunities

Job summary

MidSouth Crawlspace Solutions is hiring in Mississippi for a front-line customer service role. You’ll answer calls, schedule maintenance and service appointments, and help customers with rescheduling while keeping CRM records accurate. You’ll collaborate with multiple teams to ensure a smooth, positive customer journey.

The company emphasizes growth, a fast-paced environment, and a welcoming attitude. Prior experience helps, but a great attitude and willingness to learn are valued above all.

Qualifications

• Attitude and willingness to learn new tasks.
• Experience is a plus but not required.
• Able to stay organized and positive in busy times.
• Open to feedback and teamwork.

Responsibilities

• Answer incoming calls and schedule sales appointments.
• Help customers schedule annual maintenance and service appointments.
• Handle appointment changes and reschedule or cancel as needed.
• Follow up on customer questions to ensure nothing is missed.
• Keep customer information and CRM records accurate and organized.
• Collaborate with other departments to ensure a smooth customer experience.
• Show a proactive, can-do attitude and support the team.

Skills

People skills

Phone communication

Organization

Coachable

CRM software

Tools

CRM software

Job description

MidSouth Crawlspace Solutions is hiring in Mississippi for a front-line customer service role. You’ll answer calls, schedule maintenance and service appointments, and help customers with rescheduling while keeping CRM records accurate. You’ll collaborate with multiple teams to ensure a smooth, positive customer journey.

The company emphasizes growth, a fast-paced environment, and a welcoming attitude. Prior experience helps, but a great attitude and willingness to learn are valued above all.