Customer Service & Appointment Specialist

Environment Masters, Inc.; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Team-oriented culture

Job summary

Environment Masters, Inc. is seeking a Customer Service Representative in Jackson, MS to enhance customer experiences and drive service appointments. You will engage with customers, resolve requests, and promote the brand with a friendly, solution-oriented approach.

Ideal candidates bring experience in customer service, strong oral and written communication, and comfort with standard office technology. This role emphasizes empathy, reliability, and teamwork in a fast-paced environment.

Qualifications

• Experience in customer service roles.
• Strong communication abilities (oral and written).
• Proficient with standard office technology and phone systems.

Responsibilities

• Bring a positive, friendly attitude to the office Every. Day.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skills

IT proficiency

Typing speed

Phone systems

Organization

Verbal communication

Written communication

Empathy

Adaptability

Teamwork

Positive attitude

Job description

Environment Masters, Inc. is seeking a Customer Service Representative in Jackson, MS to enhance customer experiences and drive service appointments. You will engage with customers, resolve requests, and promote the brand with a friendly, solution-oriented approach.

Ideal candidates bring experience in customer service, strong oral and written communication, and comfort with standard office technology. This role emphasizes empathy, reliability, and teamwork in a fast-paced environment.