CSR

Environment Masters, Inc.; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401k Plan

Team-oriented culture

Job summary

Environment Masters, Inc. is seeking a Customer Service Representative in Jackson, MS to enhance customer experiences and drive service appointments. You will engage with customers, resolve requests, and promote the brand with a friendly, solution-oriented approach.

Ideal candidates bring experience in customer service, strong oral and written communication, and comfort with standard office technology. This role emphasizes empathy, reliability, and teamwork in a fast-paced environment.

Qualifications

• Experience in customer service roles.
• Strong communication abilities (oral and written).
• Proficient with standard office technology and phone systems.

Responsibilities

• Bring a positive, friendly attitude to the office Every. Day.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skills

IT proficiency

Typing speed

Phone systems

Organization

Verbal communication

Written communication

Empathy

Adaptability

Teamwork

Positive attitude

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR

CSR Jackson, MS, US

30+ days ago Requisition ID: 1013

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jackson. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Responsibilities

• Bring a positive, friendly attitude to the office Every. Day.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.
• Smile and laugh. A lot.

What We Offer

• Medical Insurance -- health, dental, vision, accident, critical illness, life insurance, short-term and long-term disability.
• 401k Plan with a company match.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Environment Masters.