People-First Assistant Manager | Shift Leader & Growth

Potbelly Sandwich Works; Oak Park (AL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Domestic Partnership Benefits

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company

match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in the United States is seeking an Assistant Manager to co-lead our shop and foster a welcoming, high-energy environment for teammates and guests. The role requires at least 2 years of management experience in food service or retail, strong communication, and the ability to train teams, manage schedules, and ensure food safety while driving sales and guest satisfaction.

This position offers a base salary of 50,000–55,000 USD plus bonus potential, comprehensive benefits,

Qualifications

• Minimum of at least 2 years management experience in a restaurant or retail environment.
• Must pass and obtain a Food Safety Certification.
• Strong written and verbal communication skills.
• Friendly, customer-first mindset in a fast-paced environment.
• Ability to train and develop teams; conflict resolution.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and hire Associates and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assists General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

Restaurant management

Customer service

Staff leadership

Communication

Problem solving

Scheduling

Tools

Microsoft Office

Job description

Potbelly Sandwich Works in the United States is seeking an Assistant Manager to co-lead our shop and foster a welcoming, high-energy environment for teammates and guests. The role requires at least 2 years of management experience in food service or retail, strong communication, and the ability to train teams, manage schedules, and ensure food safety while driving sales and guest satisfaction.

This position offers a base salary of 50,000–55,000 USD plus bonus potential, comprehensive benefits,