People Experience Partner — Engagement & HR Operations

Amazon Inc.; Columbus (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Amazon.com Services LLC in Columbus, OH is seeking an HR Partner to support People, Experience and Technology (PXT) operations. You will work onsite at an Amazon facility, strengthening employee experience, engagement, and leadership development while delivering HR operational excellence.

You will execute standard work, respond to inquiries, coach leaders, and use HR data tools to track metrics. This role emphasizes partnerships, discretion with sensitive information, and the ability to

Qualifications

• Bachelor's degree or equivalent, or 5+ years of Amazon experience with 1-year HR general experience

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to approach improvement.

Education

Bachelor's degree or equivalent

5+ years Amazon experience with 1-year HR general experience

Job description

Amazon.com Services LLC in Columbus, OH is seeking an HR Partner to support People, Experience and Technology (PXT) operations. You will work onsite at an Amazon facility, strengthening employee experience, engagement, and leadership development while delivering HR operational excellence.

You will execute standard work, respond to inquiries, coach leaders, and use HR data tools to track metrics. This role emphasizes partnerships, discretion with sensitive information, and the ability to