People Experience Partner - Frontline HR & Engagement

Amazon Inc.; West Deptford Township (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Amazon.com Services LLC is seeking an HR Partner to enhance employee experience, engagement, leadership development, and HR operational excellence. The role requires onsite work at an Amazon facility, collaborating with People eXperience and Technology (PXT) and Operations to foster a safe, inclusive, and innovative culture.

Responsibilities include executing HR programs, responding to employee inquiries, tracking metrics, and coaching frontline leaders to improve communication and retention.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established SLAs and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and elevate opportunities to improve tool usability or adoption.

Job description

Amazon.com Services LLC is seeking an HR Partner to enhance employee experience, engagement, leadership development, and HR operational excellence. The role requires onsite work at an Amazon facility, collaborating with People eXperience and Technology (PXT) and Operations to foster a safe, inclusive, and innovative culture.

Responsibilities include executing HR programs, responding to employee inquiries, tracking metrics, and coaching frontline leaders to improve communication and retention.