People-Driven Store Leader & Guest Experience

Ziggi’s Coffee, LLC; Thornton (CO); On-site; USD 70,000 - 95,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager in Thornton, CO to lead daily store operations, drive exceptional guest experiences, and develop a strong team culture. You will set the tone for store culture, ensure brand standards, and act as a brand ambassador across shifts.

You will oversee staffing, training, and scheduling while managing inventory, cleanliness, and safety to meet operational goals and guest satisfaction.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Guest experience standards

Team development

Labor management

Scheduling

Communication under pressure

Positive team culture

Job description

Ziggi’s Coffee, LLC is seeking a General Manager in Thornton, CO to lead daily store operations, drive exceptional guest experiences, and develop a strong team culture. You will set the tone for store culture, ensure brand standards, and act as a brand ambassador across shifts.

You will oversee staffing, training, and scheduling while managing inventory, cleanliness, and safety to meet operational goals and guest satisfaction.