Store General Manager: Lead People, Service & Ops

Ziggi’s Coffee, LLC; Thornton (CO); On-site; USD 60,000 - 75,000; Full time

Job summary

Ziggi’s Coffee in Thornton, CO seeks a General Manager to lead all store operations with energy, accountability, and a passion for guest experience. This hands-on, people-focused leader drives daily profitability and builds a strong team culture across shifts.

You will coach, onboard, and train staff; manage schedules and labor; oversee inventory and waste reduction; ensure food safety; and communicate clearly with leadership to uphold Ziggi’s mission.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service

Guest experience

Coaching

Scheduling

Inventory management

Communication

Team culture

Job description

Ziggi’s Coffee in Thornton, CO seeks a General Manager to lead all store operations with energy, accountability, and a passion for guest experience. This hands-on, people-focused leader drives daily profitability and builds a strong team culture across shifts.

You will coach, onboard, and train staff; manage schedules and labor; oversee inventory and waste reduction; ensure food safety; and communicate clearly with leadership to uphold Ziggi’s mission.