People & Culture Store Leader — Talent & Service Excellence

SKIMS; Los Angeles (CA); On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Bonus

401(k)

Discount

Paid time off

Health insurance

Mental health benefits

Parental leave

Referral program

Job summary

SKIMS is seeking an Assistant Store Leader – People & Culture in Canada to partner with the Store Leader on building a high-performing team and delivering exceptional customer service. You will own recruiting, onboarding, development, and employee relations to foster an inclusive, growth-oriented store culture.

You will drive scheduling, learning plans, and performance management while ensuring compliance with labor laws and SKIMS policies.

Qualifications

• 2–4 years of experience in a people leadership role.
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices.
• Track record of proactively identifying talent needs and building a pipeline.
• Experience handling employee relations with professionalism and confidentiality.
• Understanding of customer service principles and people leadership impact.
• Knowledge of relevant employment laws and regulations to ensure compliance.
• Strong leadership skills with coaching and motivation.
• Ability to build trust and lead with fairness and objectivity.
• Passion for SKIMS brand and service approach.

Responsibilities

• Lead with a customer-obsessed mindset, coaching team members to deliver exceptional service.
• Own all talent acquisition responsibilities for the store including outreach, interviews, and hiring.
• Proactively hire and maintain a strong candidate bench through networking.
• Drive results by linking staffing to store KPIs and customer experience.
• Lead onboarding to ensure new hires feel welcomed and supported.
• Manage scheduling and labor planning to meet business demands.
• Identify training needs and develop learning plans for growth.
• Oversee performance management routines and provide coaching.
• Manage employee relations with confidentiality and consistency.
• Identify and mentor future leaders; build a talent bench for growth.
• Develop engagement strategies recognizing wins and fostering connection.
• Ensure compliance with SKIMS policies and labor laws.
• Collaborate with HQ People & Culture on tools, onboarding resources, and learning strategies.
• Model inclusivity and emotional intelligence in every interaction.

Skills

Emotional intelligence

Leadership

Hiring & onboarding

Performance management

Employee relations

Scheduling & labor planning

Team development

Customer service mindset

Job description

SKIMS is seeking an Assistant Store Leader – People & Culture in Canada to partner with the Store Leader on building a high-performing team and delivering exceptional customer service. You will own recruiting, onboarding, development, and employee relations to foster an inclusive, growth-oriented store culture.

You will drive scheduling, learning plans, and performance management while ensuring compliance with labor laws and SKIMS policies.