Pension Admin & Member Support Specialist

Keystone 74 Benefits and Administration; Harmonville (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Keystone 74 Benefits and Administration is seeking a Pension Clerk to provide administrative and telephone support to the Pension Department, serving as a primary contact for participants, retirees, and other callers. The role requires professionalism, confidentiality, and accuracy in a fast-paced environment.

Responsibilities include answering calls, handling routine pension questions, documenting inquiries, updating records in the pension system, and assisting Pension Analysts with routine

Qualifications

• Excellent customer service and communication abilities required.
• Proficiency in Microsoft Office (Outlook, Word, Excel) expected.
• Strong organizational and multitasking capabilities.

Responsibilities

• Answer the Pension Department telephone line and respond to a high volume of calls.
• Provide professional customer service to participants, retirees, beneficiaries, spouses, and callers.
• Document inquiries and actions in the appropriate system; maintain confidentiality.
• Assist with routine pension applications, deposits, forms, and verification requests.
• Enter and update participant information in the pension administration system.
• Support Pension Analysts with routine processing and clerical tasks.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Keystone 74 Benefits and Administration is seeking a Pension Clerk to provide administrative and telephone support to the Pension Department, serving as a primary contact for participants, retirees, and other callers. The role requires professionalism, confidentiality, and accuracy in a fast-paced environment.

Responsibilities include answering calls, handling routine pension questions, documenting inquiries, updating records in the pension system, and assisting Pension Analysts with routine