Pension Benefits Administrator - Retiree Support & Compliance

Archny; New York (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

Archny is seeking a Pension Administrator to provide administrative support to the Director and senior staff in the Pension Office, handling high-volume retiree requests and phone inquiries with compassion and professionalism.

The role involves daily pension administration, liaising with paying agents, processing forms, updating addresses and tax withholdings, coordinating meetings, and maintaining strict confidentiality while working with sensitive data.

Qualifications

• Excellent interpersonal etiquette and strong written and oral communications.
• Ability to work in a highly organized fashion and manage high-volume requests.
• Detail-oriented and consistent in calculations and communications.
• Proven professionalism and customer service mindset.
• Proficient with Microsoft Windows, Word and Excel.
• Ability to interpret and validate data.
• Ability to learn and navigate customized systems.

Responsibilities

• Administer pension payments and liaise with paying agent on related matters.
• Process retiree requests by mail, email, and phone with accuracy.
• Handle stop payments and replacement of undelivered checks.
• Open, stamp, and distribute mail daily.
• Answer phones and route to appropriate staff.
• Scan and file requests into Laserfiche.
• Review death reports and communicate with next-of-kin as needed.
• Coordinate events such as Pension Committee Meetings.
• Support staff on various tasks and projects.
• Maintain confidentiality of all data.
• Perform other ad hoc duties as assigned.

Skills

Interpersonal skills

Organizational skills

Detail-oriented

Communication skills

Data interpretation

Confidentiality

Education

High school diploma or equivalent

Tools

Laserfiche

Microsoft Excel

Microsoft Word

Job description

Archny is seeking a Pension Administrator to provide administrative support to the Director and senior staff in the Pension Office, handling high-volume retiree requests and phone inquiries with compassion and professionalism.

The role involves daily pension administration, liaising with paying agents, processing forms, updating addresses and tax withholdings, coordinating meetings, and maintaining strict confidentiality while working with sensitive data.