Pediatrics Patient Experience Specialist

Great Lakes Physician Administrative Services LLC; South Bend (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption and surrogacy support

Job summary

The South Bend Clinic in South Bend, IN is seeking a Medical Receptionist for the Pediatrics department. You will greet patients, register them, schedule appointments, and handle cashiering per department policies.

A high school diploma is required; CPR preferred. Ability to work with computers, provide excellent customer service, and maintain HIPAA compliance is essential. This is a full-time, Monday–Friday position at 211 N Eddy Street.

Qualifications

• High school diploma or equivalent required.
• CPR certification preferred.
• Ability to use computer systems for registration and scheduling.
• Excellent phone and interpersonal skills.
• Attention to detail and ability to multi-task in a clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system for patient registration, appointment scheduling, charge posting.
• Directs calls to appropriate staff, ensuring minimal transfers.
• Documents thoroughly and follows legal guidelines.
• Schedules, reschedules, cancels, and confirms patient appointments.
• Adheres to reimbursement policies and uses up-to-date coding information.
• Manages cashier functions and balances cash drawer.
• Observes department operations to deliver a positive patient experience.
• Maintains HIPAA compliance.
• Performs other duties as assigned.

Skills

Customer service

Phone skills

Team player

Computer literacy

Attention to detail

Education

High school diploma

CPR certification preferred

Job description

The South Bend Clinic in South Bend, IN is seeking a Medical Receptionist for the Pediatrics department. You will greet patients, register them, schedule appointments, and handle cashiering per department policies.

A high school diploma is required; CPR preferred. Ability to work with computers, provide excellent customer service, and maintain HIPAA compliance is essential. This is a full-time, Monday–Friday position at 211 N Eddy Street.