Patient Experience Specialist - Front Desk & Scheduling

Great Lakes Physician Administrative Services LLC; South Bend (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

Tuition Reimbursement $5,250 per year

Immediate 401(k) match

40 hours paid volunteer time off

Community engagement and social impact

Parental leave up to 12 weeks with ad/

Job summary

The South Bend Clinic is seeking an administrative professional for the OBGYN department at 211 N Eddy Street, South Bend, IN 46617. The role focuses on front-desk reception, patient registration, scheduling, and cashier duties to ensure a positive patient experience.

Ideal candidates will have a high school diploma, customer service skills, and comfort with computer and phone systems. CPR certification is preferred, and the position requires teamwork in a physician-led environment that

Qualifications

• High school diploma or equivalent required.
• CPR certification preferred.

Responsibilities

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Skills

Customer service

Phone skills

Organizational skills

Attention to detail

Team player

Multi-tasking

Education

High school diploma

Tools

Computer systems

Phone system

Job description

The South Bend Clinic is seeking an administrative professional for the OBGYN department at 211 N Eddy Street, South Bend, IN 46617. The role focuses on front-desk reception, patient registration, scheduling, and cashier duties to ensure a positive patient experience.

Ideal candidates will have a high school diploma, customer service skills, and comfort with computer and phone systems. CPR certification is preferred, and the position requires teamwork in a physician-led environment that