Patient Service Representative - Front Desk & Scheduling

The South Bend Clinic; South Bend (IN); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Tuition reimbursement

Job summary

The South Bend Clinic is seeking a front desk associate at our OBGYN department in South Bend, IN. You will greet patients, schedule appointments, process registrations, and handle cash transactions with accuracy and discretion.

Ideal candidates have a high school diploma, customer-service background, and strong computer skills. CPR certification is preferred. This role supports a physician-led team dedicated to high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• CPR certification preferred.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and multi-task in a clinical setting.

Responsibilities

• Greets and welcomes patients/guests in person and over the phone in a professional, confidential manner.
• Completes patient registration and appointment scheduling using the computer system.
• Directs calls using the phone system with minimal transfers to appropriate staff.
• Maintains accurate and thorough documentation following legal guidelines.
• Performs cashier functions and balances the cash drawer according to policies.
• Ensures HIPAA compliance and delivers a positive patient experience.

Skills

Customer service

Phone etiquette

Computer proficiency

Education

High school diploma

CPR certification

Job description

The South Bend Clinic is seeking a front desk associate at our OBGYN department in South Bend, IN. You will greet patients, schedule appointments, process registrations, and handle cash transactions with accuracy and discretion.

Ideal candidates have a high school diploma, customer-service background, and strong computer skills. CPR certification is preferred. This role supports a physician-led team dedicated to high-quality patient care.