Pediatrics Patient Experience Specialist

aah; Charlotte (NC); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Defined contribution retirement plans

Job summary

Advocate Health in Charlotte is seeking a patient-oriented front desk associate to support pediatric registration, insurance verification, scheduling and cash handling. The role emphasizes accuracy and a positive patient experience in a fast-paced healthcare setting.

The ideal candidate will have a High School diploma, computer experience, and customer relations background. Front desk experience and familiarity with medical records software are preferred, with comprehensive benefits and a

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Registration & billing

Medical records software

Education

High School diploma or GED

Tools

Medical Records Software (EHR)

Job description

Advocate Health in Charlotte is seeking a patient-oriented front desk associate to support pediatric registration, insurance verification, scheduling and cash handling. The role emphasizes accuracy and a positive patient experience in a fast-paced healthcare setting.

The ideal candidate will have a High School diploma, computer experience, and customer relations background. Front desk experience and familiarity with medical records software are preferred, with comprehensive benefits and a