Pediatric Front Desk Specialist - Patient Experience Lead

ADP, Inc.; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Mint Hill Pediatric Dentistry in Charlotte, NC, is seeking a Patient Services Representative to enhance front desk operations and patient experience. You will support scheduling, training, and daily office logistics while maintaining high service standards.

The role requires at least 3 years in dental front desk operations and OSHA/HIPAA/CPR certifications, with pediatric experience preferred. This is a full-time, on-site position focusing on teamwork and smooth patient flow.

Qualifications

• Must have 3 years of experience in dental front desk operations.
• 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and feedback.
• Satisfy all mandatory training requirements via tools provided by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute front operations management in the absence of the PSS.
• Perform a variety of administrative tasks that anticipate the needs of the team and patients.

Skills

Interpersonal skills

Verbal and written communication

Analytical thinking

Problem-solving

Adaptability

Education

OSHA certification

HIPAA training

CPR certification

Job description

Mint Hill Pediatric Dentistry in Charlotte, NC, is seeking a Patient Services Representative to enhance front desk operations and patient experience. You will support scheduling, training, and daily office logistics while maintaining high service standards.

The role requires at least 3 years in dental front desk operations and OSHA/HIPAA/CPR certifications, with pediatric experience preferred. This is a full-time, on-site position focusing on teamwork and smooth patient flow.