Pediatric Front Desk & Patient Experience Champion

Mana---Medical-Associates-of-Northwest-Arkansa

Fayetteville (AR)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

HSA/FSA options

Aflac Accident & Critical Illness

Life & Disability benefits

401K match & profit sharing

Paid time off & holidays

Corporate Discounts

Training & Development

Job summary

Northwest Arkansas Pediatrics is seeking a friendly medical receptionist to greet patients, verify demographics and insurance, and maintain accurate records. You will schedule visits, collect payments, and support the care team in a fast-paced pediatric clinic.

The role requires a high school diploma, prior reception or clerical experience, and availability Monday–Friday. Occasional travel between Fayetteville and Rogers clinics may be needed to provide coverage.

Qualifications

High school diploma or GED required.
Previous medical receptionist, clerical, or customer service experience preferred.
Must be available to work Monday through Friday.
Occasional travel between Fayetteville and Pinnacle Hills (Rogers) clinic locations may be needed to provide coverage and team support.

Responsibilities

Greet and assist patients and families with a friendly, professional attitude.
Check patients in and out, verify demographic info, insurance eligibility, and pre-visit screenings.
Maintain up-to-date patient records; ensure current insurance cards and PHI forms are on file.
Verify insurance eligibility and Medicaid PCP assignments before appointments.
Schedule, reschedule, and cancel appointments per clinic guidelines.
Collect co-pays, deductibles, and outstanding balances at point of service.
Answer and route incoming calls and relay messages to appropriate staff.
Perform other duties to support the team.