Pediatrics Front Desk & Scheduling Specialist

Joseph T Sherrel MD PA; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

North Florida Pediatrics in Jacksonville, FL is seeking a Medical Receptionist to be the first point of contact for patients and visitors. You will schedule appointments, verify information, and coordinate communications between patients and staff to ensure smooth operations.

The role requires strong communication, familiarity with EHR systems, and a commitment to confidentiality. Weekend availability and insurance verification duties are part of the responsibilities, with travel as needed.

Qualifications

• High school diploma or equivalent.
• Experience as receptionist/administrative role, preferably in healthcare.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.
• Valid driver's license.
• Weekend availability.

Responsibilities

• Greet and welcome patients and visitors promptly and courteously.
• Schedule, confirm, and manage patient appointments using EHR systems.
• Verify patient insurance information and collect co-payments or fees at the time of service.
• Maintain and update patient records accurately while ensuring confidentiality.
• Answer incoming calls, respond to inquiries, and direct calls to staff.
• Coordinate communication between patients, providers, and administrative staff.
• Keep reception area organized, clean, and professional.
• Assist with billing processes, including processing payments and insurance claims.

Skills

Communication

Interpersonal skills

Attention to detail

Problem solving

Empathy

Education

High school diploma or equivalent

Medical receptionist certification (preferred)

Tools

EHR systems

Scheduling software

Office software

Job description

North Florida Pediatrics in Jacksonville, FL is seeking a Medical Receptionist to be the first point of contact for patients and visitors. You will schedule appointments, verify information, and coordinate communications between patients and staff to ensure smooth operations.

The role requires strong communication, familiarity with EHR systems, and a commitment to confidentiality. Weekend availability and insurance verification duties are part of the responsibilities, with travel as needed.