Pediatric Front Desk & Patient Concierge

Colonial Group; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pediatric Associates in Jacksonville is seeking a Medical Receptionist to warmly greet patients, collect payments, and manage front-desk operations. The role requires handling patient information, scheduling follow-ups, and coordinating with providers.

A valid driver’s license and 1 year in a medical office are preferred. The position involves scheduling, billing, and ensuring a smooth patient experience in a pediatric-focused clinic.

Qualifications

• A minimum of 1 year experience in a medical office setting preferred.
• A driver’s license must be active and valid.
• Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to learn & practice Pediatric Associates procedures, policies, and protocols.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of medical terminology desired.
• Maintain professional phone skills & etiquette, must be able to speak clearly and concisely.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

Responsibilities

• Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
• Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
• Post-patient charges and payments. Complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Phone etiquette

Verbal communication

Medical terminology

Data entry

Tools

Scanner

Printer

Fax

Computer system

Job description

Pediatric Associates in Jacksonville is seeking a Medical Receptionist to warmly greet patients, collect payments, and manage front-desk operations. The role requires handling patient information, scheduling follow-ups, and coordinating with providers.

A valid driver’s license and 1 year in a medical office are preferred. The position involves scheduling, billing, and ensuring a smooth patient experience in a pediatric-focused clinic.