Pediatric Front Desk & Patient Concierge

Angel Kids Pediatrics; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Angel Kids Pediatrics in Jacksonville, FL is seeking a full-time Front Desk Specialist to be the initial contact for patients visiting the office. You will answer calls, schedule appointments, verify insurance, and ensure a welcoming, organized reception area.

The ideal candidate will have a high school diploma, excellent communication and customer service skills, attention to detail, and a professional appearance. Bilingual abilities are a plus in our diverse community.

Qualifications

• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Strong organizational, problemsolving, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Responsibilities

• Answers, screens, and directs calls on multiline phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Schedules patient appointments.
• Clears Faxes each morning and delivers to appropriate practitioner.
• Meets and greets patients; announces, directs, and/or escorts to appropriate area.
• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.
• Collects co pays deductibles and all outstanding balances.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into computer system.
• Validates insurance, and PCP.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Problem solving

Teamwork

Adaptability

Professionalism

Bilingual

Phone etiquette

Education

High school diploma/GED

Job description

Angel Kids Pediatrics in Jacksonville, FL is seeking a full-time Front Desk Specialist to be the initial contact for patients visiting the office. You will answer calls, schedule appointments, verify insurance, and ensure a welcoming, organized reception area.

The ideal candidate will have a high school diploma, excellent communication and customer service skills, attention to detail, and a professional appearance. Bilingual abilities are a plus in our diverse community.