Pediatrics Front Desk & Patient Services Specialist

Central Ohio Primary Care Physicians, Inc.; New Albany (OH); Ibrido; USD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Central Ohio Primary Care Physicians, Inc. is seeking a Patient Service Representative for New Albany Pediatrics.

The role focuses on delivering a positive patient experience from check-in through check-out, coordinating with clinical staff, and supporting multiple communication channels. Responsibilities include registration, insurance verification, copay collection, appointment scheduling, and maintaining HIPAA compliance.

Competenze

• High school diploma or GED required.
• 1 year of administrative experience in a healthcare setting preferred.
• Excellent interpersonal and verbal communication skills.

Mansioni

• Greet patients and manage check-in procedures, including data entry and insurance verification.
• Collect copays and outstanding balances; schedule follow-up appointments.
• Answer calls and emails from patients and staff; provide timely responses.
• Maintain confidentiality and HIPAA compliance; support office staff as needed.

Formazione

High School diploma or GED

Strumenti

EHR systems

Microsoft Office

Descrizione del lavoro

Patient Service Representative- New Albany Pediatrics

Job Category: Clerical

Requisition Number: PATIE005253

Apply now

• Posted : October 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

New Albany, OH, USA

Description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday -7:45am - 5pm
• New Albany, OH

Essential Duties and Responsibilities:

•Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

•Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

•Collect copays, deductibles and/or outstanding balances.

•Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

•Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

•Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

•Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications

•Preferred: 1 year of administrative experience in a healthcare related setting

•Required: High School diploma or GED

Knowledge, Skills & Abilities

•Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

•Strong organizational and written communication skills;

•Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

•Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

•Ability to work independently and in a team environment; and able to lead by example;

•Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Equal Opportunity Employer
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