Patient Service Representative- New Albany Pediatrics

Central Ohio Primary Care; New Albany (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Central Ohio Primary Care is seeking a patient service specialist to be the main point of contact for patients, providing a positive experience from arrival through checkout. The role supports in-person, telehealth, and phone interactions and requires strong communication and organizational skills.

You will handle registration, insurance verification, collect copays, schedule follow-ups, and assist with daily clerical tasks while maintaining HIPAA compliance.

Qualifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Interpersonal communication

Organizational skills

Written communication

Multi-tasking

HIPAA knowledge

Confidentiality

EHR systems

Microsoft Office

Teamwork

Independent work

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

Job description

This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

• Full Time/Benefits Eligible
• Monday-Friday -7:45am - 5pm
• New Albany, OH

Essential Duties and Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications

Experience, Education, Licensures & Certifications

• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
• Ability to work independently and in a team environment; and able to lead by example;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)