Pediatrics Front Desk & Patient Services Specialist

aah; Charlotte (NC); On-site; USD 28,000 - 41,000; Part time

Job summary

Advocate Health’s Charlotte-based Pediatrics: General front desk team member will handle patient registration, insurance verification, scheduling, and front desk duties in a fast-paced setting.

The part-time role requires a high school diploma, computer experience, and customer-relations experience. The 7-hour shift runs 8:00am-1:00pm at the Southpark site, with opportunities to engage with families using front-end technology and uphold regulatory standards.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health’s Charlotte-based Pediatrics: General front desk team member will handle patient registration, insurance verification, scheduling, and front desk duties in a fast-paced setting.

The part-time role requires a high school diploma, computer experience, and customer-relations experience. The 7-hour shift runs 8:00am-1:00pm at the Southpark site, with opportunities to engage with families using front-end technology and uphold regulatory standards.