Pediatrics Front Desk & Patient Concierge

CHAS Health; Spokane (WA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Annual milestone bonus

Health coverage

401(k) with employer match

PTO 6+ weeks

Tuition assistance

Childcare reimbursement

CME/license fee reimbursement

Job summary

CHAS Health in Spokane, WA is hiring for a front desk/clinic receptionist role. You will greet patients, verify information, collect co-pays and schedule appointments while maintaining accurate records in the EHR system.

The position emphasizes patient-centered service and confidentiality within a welcoming clinic environment. You will handle multi-line calls, assist with translating needs, and support daily front-office operations.

Qualifications

• HS diploma or equivalent preferred.
• Customer service and multi-line telephone experience preferred.
• Computer skills required; spell accuracy; clear communication; basic math for payments; commitment to a respectful, inclusive environment.

Responsibilities

• Greet patients on arrival; verify appointment time, insurance and information; collect co-pay.
• Schedule patient appointments per guidelines to meet productivity targets.
• Reconcile daily receipts and petty cash.
• Take patient demographics by phone and enter into EHR.
• Ensure intake forms are complete before forwarding to processing departments.
• Answer calls professionally and route inquiries to appropriate staff.
• Schedule translators as needed and maintain patient confidentiality.
• Monitor waiting room cleanliness and security.

Skills

Customer service

Multi-line phone

Basic math

Data entry

Confidentiality

Education

HS diploma or equivalent

Tools

EHR software

Job description

CHAS Health in Spokane, WA is hiring for a front desk/clinic receptionist role. You will greet patients, verify information, collect co-pays and schedule appointments while maintaining accurate records in the EHR system.

The position emphasizes patient-centered service and confidentiality within a welcoming clinic environment. You will handle multi-line calls, assist with translating needs, and support daily front-office operations.