Pediatrics Front Desk & Patient Care Specialist

Wilmington Health Pllc; Wilmington (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Wilmington Health is seeking a Patient Representative for the Pediatrics team at Porter's Neck in Wilmington, NC. This full-time role provides essential front office support in a clinical setting.

You will greet patients, manage check-in/out, verify eligibility, handle scheduling across departments, and assist with billing inquiries. The position calls for strong communication, organization, and teamwork to ensure smooth patient flow and an excellent patient experience.

Qualifications

• High School Diploma or GED required.
• Experience in Medical Office Administration preferred.
• BLS/CPR certification preferred.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Maintains effective communication with all members of the health care team.
• Checks patients in and out following standard processes including forms and scheduling.
• Schedules, coordinates and reschedules appointments across multiple sites.
• Answers incoming calls and takes necessary action.
• Maintains provider schedules and on‑call rotations as directed.
• Keeps logs as required by the Manager.
• Attends department meetings and participates in training as required.
• Manages office supplies and handles mail as needed.
• Directs patients to Central Business Office for billing inquiries.
• Assists Manager with duties to improve efficiency and teamwork.

Skills

Customer Service

Interpersonal Relationships/Communic

Teamwork/Lean Process Improvement

Professionalism/Integrity/Responsibil

Judgment/Decision Making/Problem Solv

Quality/Quantity

Organizational Skills/Time Management

Education

High School Diploma or GED

Job description

Wilmington Health is seeking a Patient Representative for the Pediatrics team at Porter's Neck in Wilmington, NC. This full-time role provides essential front office support in a clinical setting.

You will greet patients, manage check-in/out, verify eligibility, handle scheduling across departments, and assist with billing inquiries. The position calls for strong communication, organization, and teamwork to ensure smooth patient flow and an excellent patient experience.