Pediatrics Front Desk & Patient Services Specialist

Wilmington Health; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilmington Health in Wilmington, NC is seeking a Patient Representative for Pediatrics to provide front office support in clinical areas, including check-in/check-out, appointment scheduling, and coordinating referrals. You will greet patients, direct them to appropriate resources, manage calls, and keep provider schedules up to date.

Ideal candidates have a high school diploma; experience in medical office administration is preferred, and BLS/CPR certification is a plus.

Qualifications

• Required: High School Diploma or GED Equivalent.
• Preferred: Experience in Medical Office Administration.
• Preferred: BLS/CPR Certification.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Maintains effective communication and interacts appropriately with all members of health care team.
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
• Answers incoming calls and takes necessary action.
• Maintains provider schedules as directed by manager.
• Maintains physician on-call schedule for department.
• Keeps logs as required by Manager.
• Attends department and other meetings as required by Manager (including training and re- education).

Skills

Customer Service

Professionalism/Integrity/Respons

Teamwork/Lean Process

Interpersonal Relationships/Comms

Judgment/Decision Making

Education

High School Diploma or GED Equivalent

Job description

Wilmington Health in Wilmington, NC is seeking a Patient Representative for Pediatrics to provide front office support in clinical areas, including check-in/check-out, appointment scheduling, and coordinating referrals. You will greet patients, direct them to appropriate resources, manage calls, and keep provider schedules up to date.

Ideal candidates have a high school diploma; experience in medical office administration is preferred, and BLS/CPR certification is a plus.