Pediatrics Front Desk & Billing Specialist

Hugh Chatham Memorial Hospital; Naperville (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health's Aurora Medical Group (AMG) is seeking a Patient Service Representative in Naperville, IL. The role involves handling scheduling, registration, billing, and general office duties to support providers and ensure a seamless patient experience.

The position requires a high school diploma and 1–2 years of customer service experience, with occasional travel to the Downers Grove site. Schedule is Mon-Fri, 7:45–5:00, with some late hours and Saturdays as needed.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group (AMG) is seeking a Patient Service Representative in Naperville, IL. The role involves handling scheduling, registration, billing, and general office duties to support providers and ensure a seamless patient experience.

The position requires a high school diploma and 1–2 years of customer service experience, with occasional travel to the Downers Grove site. Schedule is Mon-Fri, 7:45–5:00, with some late hours and Saturdays as needed.