Pediatric Therapy Services Concierge

McAlester Regional Health Center; McAlester (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

McAlester Regional Health Center is seeking a Customer Service Specialist for Pediatric Therapy to be the primary contact for families seeking therapy services. You will manage inquiries, schedule appointments, and coordinate with therapists and admin staff to ensure smooth service delivery.

Required: high school diploma (associate degree preferred), knowledge of pediatric therapy terminology, and proficiency with scheduling software and EHR.

Qualifications

• High school diploma or equivalent; Associate’s degree or higher preferred.
• Strong knowledge of pediatric therapy terminology and basic understanding of therapy processes.
• Proficiency with scheduling software and electronic health record (EHR) systems.
• Excellent verbal and written communication skills with professional handling of sensitive situations.

Responsibilities

• Respond promptly to client inquiries via phone, email, and in-person regarding pediatric therapy services.
• Coordinate and manage appointment scheduling, cancellations, and rescheduling to optimize therapist availability and client convenience.
• Maintain accurate and confidential client records, ensuring compliance with healthcare regulations and organizational policies.
• Collaborate with therapists and clinical staff to communicate client needs, progress updates, and any service adjustments.
• Provide families with detailed information about therapy programs, insurance processes, and available resources to support their child’s development.

Skills

Scheduling software

EHR systems

Communication skills

Pediatric therapy terminology

Bilingual communication

Education

High school diploma

Associate degree or higher preferred

Tools

Scheduling software

EHR software

Job description

McAlester Regional Health Center is seeking a Customer Service Specialist for Pediatric Therapy to be the primary contact for families seeking therapy services. You will manage inquiries, schedule appointments, and coordinate with therapists and admin staff to ensure smooth service delivery.

Required: high school diploma (associate degree preferred), knowledge of pediatric therapy terminology, and proficiency with scheduling software and EHR.