Pediatric Therapy Scheduler

Easterseals Bluegrass; Lexington (KY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Holidays

Paid Time Off

401K Retirement Plan

Employee Assistance Program

Job summary

Easterseals Bluegrass in Lexington, KY is seeking a Pediatric Therapy Scheduler to coordinate appointments across speech, occupational, physical, and behavioral therapies. You will be the primary contact for families, manage cancellations, and keep accurate records in our scheduling system while ensuring HIPAA compliance and a positive, family‑centered experience.

Join a collaborative team and help optimize provider utilization, monitor waitlists, and support evaluations and team services with

Qualifications

• High school diploma or equivalent.
• Experience in scheduling, administrative support, or customer service (healthcare preferred).
• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Basic computer proficiency with scheduling software, EHR, and email.
• Experience in healthcare/pediatric therapy setting.
• Familiarity with medical terminology and therapy services (PT/OT/SLP/ABA).
• Knowledge of insurance verification/authorization processes.

Responsibilities

• Schedule and manage pediatric therapy appointments across multiple disciplines.
• Serve as primary contact for families regarding scheduling, cancellations, and changes.
• Coordinate with therapists and staff to optimize provider availability.
• Maintain accurate scheduling records in EHR or scheduling systems.
• Monitor waitlists, cancellations, and rescheduling to maximize productivity.
• Verify appointment details and ensure policy compliance.
• Coordinate evaluations, ongoing therapy, and team services scheduling.
• Maintain confidentiality and HIPAA compliance.
• Provide excellent customer service to families and staff.

Skills

Scheduling

Organization

Communication

HIPAA knowledge

Education

High school diploma

Tools

Scheduling software

EHR systems

Email

Job description

Description

Position Summary:

The Pediatric Therapy Scheduler is responsible for coordinating and managing therapy appointments for pediatric clients across multiple disciplines, including speech, occupational, physical, and behavioral therapies. This role serves as a key point of contact for families and clinical staff, ensuring efficient scheduling, accurate documentation, and effective communication. The Scheduler supports clinic operations by maintaining organized schedules, optimizing provider utilization, and delivering a positive, family-centered experience while adhering to organizational policies and confidentiality requirements.

Essential Duties and Responsibilities:

• Schedule, coordinate, and manage therapy appointments for pediatric clients across multiple therapy disciplines
• Serve as a primary point of contact for families regarding scheduling, cancellations, and appointment changes
• Communicate effectively with therapists and clinical staff to optimize schedules and provider availability
• Maintain accurate and up-to-date scheduling records in electronic health record (EHR) or scheduling systems
• Monitor and manage waitlists, cancellations, and rescheduling to maximize clinic productivity
• Verify appointment details and ensure compliance with clinic policies and procedures
• Support clinic operations by coordinating schedules for evaluations, ongoing therapy, and team services
• Maintain confidentiality and comply with HIPAA and organizational privacy standards
• Provide excellent customer service and support a positive experience for families and staff

Requirements

Qualifications:

• High school diploma or equivalent
• Previous experience in scheduling, administrative support, or customer service (healthcare preferred)
• Strong organizational and time-management skills
• Effective verbal and written communication skills
• Basic computer proficiency, including scheduling software, EHR systems, and email
• Experience working in a healthcare or pediatric therapy setting
• Familiarity with medical terminology and therapy services (PT, OT, SLP, ABA)
• Knowledge of insurance verification and authorization processes
• Customer service experience working with families or children

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan
• Employee Assistance Program

Easterseals is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Easterseals is dedicated to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].