Pediatric Therapy Care Coordinator

Mcalester Regional Health Center Authority; McAlester (OK); Presencial; USD 30.000 - 45.000; Jornada completa

Descripción de la vacante

CSS Pediatric Therapy in McAlester, OK, is seeking a Customer Service Specialist to guide families through pediatric therapy processes. You will serve as the main contact for inquiries, coordinate appointments, and maintain confidential records with care and professionalism.

Ideal candidates bring strong communication skills, familiarity with scheduling systems, and a basic understanding of pediatric therapy terminology.

Formación

• Bachelor's level not required; HS diploma or equivalent required
• Associates or higher preferred for advancement in role
• Proficiency with scheduling software and EHR systems essential
• Strong written and verbal communication in a healthcare setting

Responsabilidades

• Respond promptly to client inquiries via phone, email, and in-person regarding pediatric therapy services.
• Coordinate and manage appointment scheduling, cancellations, and rescheduling to optimize therapist availability and client convenience.
• Maintain accurate and confidential client records, ensuring compliance with healthcare regulations and organizational policies.
• Collaborate with therapists and clinical staff to communicate client needs, progress updates, and any service adjustments.
• Provide families with detailed information about therapy programs, insurance processes, and available resources to support their child’s development.

Conocimientos

Scheduling software

EHR systems

Verbal communication

Written communication

Pediatric therapy terminology

Educación

High school diploma or equivalent

Associate’s degree or higher (preferred)

Herramientas

Scheduling software

Electronic Health Records (EHR)

Descripción del empleo

CSS Pediatric Therapy in McAlester, OK, is seeking a Customer Service Specialist to guide families through pediatric therapy processes. You will serve as the main contact for inquiries, coordinate appointments, and maintain confidential records with care and professionalism.

Ideal candidates bring strong communication skills, familiarity with scheduling systems, and a basic understanding of pediatric therapy terminology.