Patient Services & Scheduling Coordinator

Children's Rehabilitation Institute TeletonUSA; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Children's Rehabilitation Institute TeletonUSA is seeking a Customer Services Representative to manage daily appointments for pediatric patients, verify insurance, and assist families with forms. The role emphasizes patient advocacy, clear communication, and HIPAA compliance in a fast-paced environment.

The position requires high school diploma and several years of healthcare customer service experience, with proficiency in scheduling software and EHR systems.

Qualifications

• High school diploma or equivalent; minimum of 3 years of customer service in medical or hospital setting.
• Excellent written and verbal communication; strong attention to detail in documentation.
• Experience with patient demographics, insurance verification and scheduling processes.

Responsibilities

• Greet patients, check in/out, and verify demographic information in the EHR.
• Confirm insurance verification prior to appointments and obtain authorizations.
• Answer calls, schedule appointments, and contact families with inquiries.
• Assist with patient history forms, consent forms, and payment contracts.
• Review accounts for delinquencies and collect overdue payments.
• Ensure HIPAA compliance and protect confidential information.

Skills

Customer service

Healthcare setting

Communication

Computer skills

Team player

Education

High school diploma

Tools

EHR software

Scheduling software

Job description

Children's Rehabilitation Institute TeletonUSA is seeking a Customer Services Representative to manage daily appointments for pediatric patients, verify insurance, and assist families with forms. The role emphasizes patient advocacy, clear communication, and HIPAA compliance in a fast-paced environment.

The position requires high school diploma and several years of healthcare customer service experience, with proficiency in scheduling software and EHR systems.