Pediatric Patient Services Specialist

Mercy; Springfield (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Pediatrics - Scenic in Springfield, Missouri is seeking an Advanced Patient Services Representative to support the clinic practice. The role involves managing patient interactions, handling administrative tasks, and delivering exceptional customer service with professionalism and confidentiality.

Education required is a high school diploma; candidates should have knowledge of medical terminology and billing, strong communication, and proficient basic computer skills to contribute to a

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficient in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure.

Responsibilities

• Managing patient interactions.
• Handling administrative tasks.
• Providing exceptional customer service to patients and staff.
• Maintaining patient privacy and confidentiality.

Skills

Medical terminology knowledge

Verbal and written communication

Basic computer skills (data entry)

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Discretion and patient privacy

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Mercy Pediatrics - Scenic in Springfield, Missouri is seeking an Advanced Patient Services Representative to support the clinic practice. The role involves managing patient interactions, handling administrative tasks, and delivering exceptional customer service with professionalism and confidentiality.

Education required is a high school diploma; candidates should have knowledge of medical terminology and billing, strong communication, and proficient basic computer skills to contribute to a